BESPOKE FURNITURE - CENTRO

I am writing to express my appreciation to designer Carson Cheung. Carson is a professional, caring and customer oriented designer, he always response very quickly and follow up my enquiry and problem proactively. During the time of my home renovation, he not even helped me in my furniture design, but also provided advise to help me in other renovations task when I encounter problem. He is a good listener and always willing to help (我簡直係我精神上嘅支柱, 又好傾，又為客諗好多野) I am very satisfied with the furniture design which Carson designed for me, it suit my needs and expectation. He not only supports me in design, he even helped along the aftersales service co-ordination. I will definitely refer Carson and your company to my friends in future.

一個星期六的下午無意路過九龍灣貴舖，只想購入一套 sofa，在資料查詢期間，有一位年青人在旁，解釋了我一連串問題
，裝飾、傢俬、設計、新屋等等，相信他是一位工程人員，原來他是一位設計師 😅，最後，當然一定要找出他幫我設計，
真的沒選錯，他做事專業認真，以客為先 服務為本的態度，令人很欣賞。
1。 3 間房設計，傢俬衣柜很完美，真材實料，很滿意。
2。 雲石枱上出現小問題，但這位設計師再次發揮，他的專業精神，幫我解決了。當然，多謝這兩位師父仔，細心執修
令我日後用的安心。
3。Sofa，當天為了它，行入貴舖 sofa，令人失望和不愉快，希望今次更換後，新的一套 sofa 能同 Centro 一樣
有品質有信譽的保證給予客人，令全套 3 張單寫上完美句號。
希望貴司努力跟進。最後再次多謝設計師 TENNY。

很多謝Eva，Jasper 和 Erick 出席今天的交吉安排！

也很多謝三位耐心地聆聽我們的意見，更多謝你們對我們的意見作出解答和跟進的安排。

若有沒有大家數月來的努力和合作，相信全部工程不能進行得那麼順利。

We would like to give my compliment to your company’s designer, Ms. Rachael Chau, who was responsible for the order numbered 012-502655 / 012-502656.

We were fully satisfied with the order of furniture from Centro. What marked it a success was largely the support from your designer, Ms. Rachael Chau. Every communication with her was a pleasing one, from the very first telephone conversation to the subsequent face-to face contacts to finalize the furniture to be ordered. Each time, she was able to listen attentively, explain clearly her proposed designs and revise wherever necessary to our delight. In between, the numerous Whatapp chats helped us much in coming down to what we aspired to. Rachael always responded readily, without any delay. Her versatility and efficiency were highly commendable.

Apart from the acclaimed professional expertise, Rachael’s work ethics and positive attitude were praiseworthy. Despite the burdensome workload and multiple changes, she was polite, patient and comforting all the time, trying to meet our every need and soothe us upon hiccups. By all means, she was responsible and helpful, acting as a coordinator, for example, to liaise with the department concerned for the change of our exhaust fan, and as an advisor, for example, on the colour tone of our apartment. We must tender our utmost appreciation to her effort and wisdom, which contribute to our comfortable home.

Rachael is an asset to Centro. I have no hesitation to recommend her to my friends and relatives should they need quality furniture and service.

本人主要想讚揚為德福花園(單號: 519-501XXX)安裝傢私的師傅團隊及其後於4/10/2019執修跟進時都十分專業, 有效率, 態度良好和認真處理我們的要求。
王太 (德福花園)

CASE 5:
總括而言，整個購物體驗感覺是良好的。

另外，是門市售貨員的態度。在此想稱讚沙田門市的Pat小姐，態度十分良好，第一次見面時已經就各項細節細心講解，即使之後再次約設計師在沙田門市見面時，她仍然記得客戶的資料。

During the whole process, the working team is very much coordinated with each other. All of them are great professionals and they are not merely catering to the needs of customers but also a very good listener. Whenever there is a problem, it draws their full attention and give immediate response. Their dedicated to work should highly be praised. Besides, their attitude is kind, friendly, helpful and enthusiastic. We are very proud to have such a comfortable and beautiful home from this wonderful team.

May we take this opportunity to give special thanks to designer and salesman Messrs. Carson Cheung and Wilson Tsang respectively as well as the whole working team leader Mr. Kong. Furthermore, we also wish your company a prosperous future and win tremendous “like” in your professional field. We are sure Centro Furniture really deserves our genuine remarks.